Shipping policy
Row Mine ships internationally from the Gold Coast, Australia. Orders are packed by hand and dispatched with tracking.
In short
- Orders are processed within 1–3 business days.
- Free standard shipping on orders over A$349, everywhere we ship. Below that, standard shipping is a flat A$15.
- Express shipping: A$30 (Australia only). Express is charged on every order and is not included in the free-shipping threshold.
- Australia: 3–5 business days standard. International: 7–21 business days, depending on destination and customs.
- Duties and import taxes are payable by you on delivery and are not included at checkout — on an EU order this is typically around 35% of the order value. See Section 5.
1. Processing time
All orders are prepared and dispatched within 1–3 business days of being placed. Business days are Monday to Friday, excluding Queensland public holidays.
Orders placed after 12pm AEST on a Friday are processed the following business day.
Pre-order items are made to order and ship within 2–3 weeks of the pre-order period closing. Where an order contains both in-stock and pre-order items, we will either hold the order and ship it complete, or split the shipment at no extra cost to you — tell us which you'd prefer when you order.
During collection launches and sale periods, processing may take slightly longer. We will say so on the website if that is the case.
2. Shipping rates
Shipping is calculated at checkout based on your destination and order value.
| Rate | Delivery estimate | |
|---|---|---|
| Standard — orders A$349 and over | Free | See below |
| Standard — orders under A$349 | A$15 | See below |
| Express — Australia only | A$30 | 1–2 business days |
Free shipping applies to the standard service only. Choosing express on an order over A$349 is charged at the full A$30.
All prices are in Australian dollars (AUD).
3. Delivery estimates
Delivery times are estimates from the date of dispatch, not the date of order. Add processing time to the figures below.
| Destination | Standard |
|---|---|
| Australia — standard | 3–5 business days |
| Australia — express | 1–2 business days |
| New Zealand | 5–10 business days |
| Europe and United Kingdom | 7–14 business days |
| Rest of world | 10–21 business days |
Metropolitan addresses generally arrive at the shorter end of these ranges; regional and remote addresses at the longer end.
These are estimates provided by our carriers, not guarantees. We are not able to guarantee delivery by a specific date.
4. Tracking
Once your order is dispatched you will receive a confirmation email with a tracking number. Tracking can take up to 24 hours to become active on the carrier's website.
If you have not received tracking within 5 business days of ordering, check your spam folder first, then contact us.
5. International orders, duties and taxes
We currently ship to Australia, New Zealand, the United States, the United Kingdom, the European Union, Cyprus and Singapore. The full list of destinations is shown at checkout — if your country does not appear, we are not yet able to ship there.
Prices on our website exclude any import duties, taxes, GST/VAT or customs charges levied by the destination country.
You pay these charges, not us, and they are not included in the price you pay at checkout. They are collected by the carrier or the customs authority, usually before delivery.
What this actually costs — a worked example. These are real, and they are significant. For an order shipped to the European Union:
| On a jacket at A$949 (about €530) | Approximate |
|---|---|
| Customs duty on apparel (about 12%) | €64 |
| Import VAT (19–23% depending on country, charged on goods + duty) | €113 |
| Carrier customs handling fee | €12–20 |
| Total payable on delivery | about €190 |
That is roughly 35% on top of the price you paid us. Rates vary by country and by product, so treat this as an indication rather than a quote. The United Kingdom, United States and other destinations apply their own thresholds and rates.
Since 1 July 2026 the European Union also applies a flat customs duty of €3 per item to consignments valued at €150 or less, replacing the previous duty-free allowance.
- Charges vary by country and by order value. We cannot calculate or quote them for you — check with your local customs authority before ordering.
- Refusing to pay duties does not entitle you to a refund. If a parcel is returned to us because duties were unpaid or delivery was refused, we will refund the value of the goods less our original outbound shipping cost and any return freight charged to us.
Customs inspections can add days or occasionally weeks to delivery. This is outside our control and is not a basis for a refund unless the delay becomes unreasonable.
If you are a consumer in the EU or UK, none of this affects your 14-day right of withdrawal — see Section 11 of our Returns & Refunds policy.
6. Delivery addresses
Please check your address carefully before completing your order. We dispatch quickly, and once an order has been packed we may not be able to change it.
- If you spot an error, email us immediately. We will change the address if the order has not yet been dispatched, but we cannot promise it.
- We are not responsible for orders delivered to an incorrect address supplied by the customer. A parcel returned to us for this reason can be re-sent at your cost.
- We do not ship to PO boxes or parcel lockers for high-value orders requiring a signature.
Authority to leave. Where a carrier delivers without a signature, or where you have given the carrier an authority to leave, the parcel is considered delivered and the risk passes to you at that point.
7. Lost, delayed or damaged parcels
Title and risk in the goods pass to you on delivery.
If your tracking shows delivered but the parcel is not there: check with your household, neighbours and any building reception first, then contact us within 7 days of the delivery date. We will lodge an enquiry with the carrier.
If your parcel has not moved in tracking for 10 business days, contact us and we will investigate.
If your parcel arrives damaged: photograph the packaging before opening it where you can, and contact us within 7 days of delivery with photographs of the parcel and the item. We will lodge a carrier claim and replace or refund the item.
We are not responsible for delays caused by customs, weather, industrial action or carrier disruption. Nothing in this section limits your rights under the Australian Consumer Law — see our Returns & Refunds policy.
8. Local delivery and pickup
Local delivery and collection are available in the Gold Coast area and can be selected at checkout where eligible.
Collection is by appointment only. We will email you when your order is ready and arrange a time — please do not attend without a confirmed appointment. Bring your order confirmation and photo ID.
Orders available for collection are held for 14 days. After that we will contact you, and if we cannot reach you the order will be refunded less any restocking or return costs.
9. Order changes and cancellations
Orders can be cancelled for a full refund at any time before dispatch. Email us as soon as possible with your order number — we dispatch quickly, so this window is short.
Once an order has been dispatched it cannot be cancelled. You may return it under our Returns & Refunds policy.
Pre-orders may be cancelled for a full refund at any time before they ship.
10. Contact
Row Mine Email: rrowmine@gmail.com ABN 37558724556 Dispatched from the Gold Coast, Queensland, Australia
We aim to answer every enquiry within 2 business days.
This policy was last updated on 2 September 2026. We may update it from time to time; the version published at the time of your order applies to that order.
